Everyday Healthcare That Works for You – Anytime, Anywhere.

Online GP services and Nurse Phone Calls are not suitable for medical emergencies. If you or your child are experiencing a medical emergency, you should contact emergency service on 112 or 999 immediately. This includes:

• Severe chest pain
• Severe breathing difficulties
• Severe abdominal pain
• Sudden onset of severe or incapacitating headache
• Sudden weakness of any body part
• Sudden loss of vision
• Profuse bleeding
• New onset confusion, drowsiness or sleepiness

*please note this list is not exhaustive

We can manage some common conditions in pregnancy that are not pregnancy-related in GP Video Consultations. However, you should be aware that you may be asked to attend your local GP if a physical examination is felt to be clinically appropriate.

Online Treatment Service

Through our Online Treatment service, we offer prescriptions for a wide range of common conditions, where clinically appropriate. You can find more information on the suitability of each treatment on our individual treatment pages. You can find each treatment page here.

Nurse Phone Calls

Nurse Phone Calls is an advice-based service and we cannot issue prescriptions, referrals or medical certificates through this service. If you need to renew a prescription, you may be able to do so using our Online Treatment Service. If the treatment you need is not listed, you can speak directly with a GP via our GP Video Consultation service to discuss your prescription.

We can treat some of the most common illnesses that may not require a physical examination. These include:

• Coughs & colds.
• Sore throat.
• Upset stomach.
• Female urinary tract infections/ cystitis (non-pregnant).
• Skin & eye issues.
• Mild to moderate anxiety and low mood.
• Joint or back pain.
• Stable medical conditions such as diabetes, thyroid disorders, hypertension & high cholesterol.

As we cannot perform a physical examination, we cannot safely manage certain conditions. This includes the following:

• Ear symptoms (including pain, discharge, bleeding, internal itching, and hearing loss).
• Testicular lumps
• Sudden onset of severe testicular pain
• Breast lumps
• Urine infections in children (patients under 16 years old), males, and pregnant women
• Children under 1-year-old with a temperature of more than 38 degrees

There may be other conditions or situations when it is not safe for us to manage your condition via an online GP video consultation. If this is the case, our doctors will explain the reason for this and discuss your options with you.

Management of Mental Health Concerns

If your current symptoms are not suitable for us to manage appropriately and safely via a GP Video Consultation, the doctor may advise that you make an appointment with a local GP for follow-up. We have a large number of GPs in our service, so you may see a different GP each time. This means the ideal continuity of care will be difficult to achieve. 

We are not able to manage/ assess mental health conditions in patients less than 18 years of age.

Yes, we can provide GP referrals to A&E and hospital consultants. We can also provide referrals for scans, such as X-Rays, ultrasounds, MRI, DEXA, and CT scans.
*all subject to clinical suitability

We can provide medical sick certificates but it is important to note that we cannot provide retrospective medical certificates. These can only be issued where a patient has been seen within 48 hours of the onset of symptoms or appropriate medical documentation is provided.

We cannot issue certificates/reports that require a physical examination, including but not limited to:

• Ergonomic assessments for workplace/home office equipment
• Driver’s license medical reports
• Fit for work certificates
• Fit for sports certificates (e.g. gym/marathons/sports)

It is important to note that requests for medical certificates are dealt with on a case-by-case basis. It is possible that our doctors may not be able to assist with all medical certificate requests as an in-person examination may be required.
If you’re unsure if your request can be dealt with in an online GP Video Consultation, please email info@webdoctor.ie and we can advise you further.

Yes, Irish pharmacies will accept Webdoctor.ie’s prescriptions. They are issued just like any other private doctor’s prescriptions.

Please be aware that Webdoctor.ie can only issue private prescriptions. Unfortunately, we are unable to provide medical card prescriptions.

Our Family Healthcare Plan is one of the best healthcare plans for families as it is specifically designed to cater to you and your family’s medical needs.

Through this healthcare plan, you and your family have access to our online doctor services. You have 24/7 unlimited access to Nurse Phone Calls, so you can call a qualified nurse when you need immediate medical advice – even if the kids are unwell in the middle of the night!

You are also guaranteed 5 appointments with Irish-registered GPs, through our online GP Video Consultation service. Through this service, you can avail of same or next-day appointments (subject to availability) from the comfort of your own home – no dragging sick kids into a waiting room! Please note: if you are making an appointment for a child, both you and your child need to be physically present during the video consultation.

In addition, you can also request 4 prescriptions through our convenient Online Treatment Service! Through this service, we offer a wide range of prescriptions for common conditions, where clinically appropriate. There’s no need to make an appointment with a GP – just fill in a secure online questionnaire and we’ll take care of the rest.

Of course! You can make a once-off payment to purchase our Individual Healthcare Plan which is billed annually but works out at just €17.50 per month.

Our Individual Healthcare Plan is one of the best healthcare plans in Ireland for students as it provides you with 3 online GP Video Consultations and 2 Online Treatments per year. You also have 24/7 access to our Nurse Phone Calls. You can access all of our services online so we’re there when and where you need us, whether you’re at college or home for the holidays!

Webdoctor.ie Healthcare Plans are only available in Ireland as our doctors can only treat patients who are physically located in the Republic of Ireland at the time of the consultation.

Our healthcare plans include general video consultations with a GP, available in English, Spanish, or Portuguese. You can also choose between a male or female GP for your consultation. Please note that specialist services, such as dermatology, mental health, and weight loss consultations, are not included in the general GP consultation.