PATIENT GUIDE

Our Patient Guide

Webdoctor.ie aims to provide the highest standards of medical care to patients through our online services. All online consultations have the same level of confidentiality as you have in face-to-face consultations.

Our online services are safe, discreet and convenient. If it is medically safe, suitable patients will receive their prescription conveniently in the post and it can be used in any Irish pharmacy.

All of our doctors who write prescriptions live and work in Ireland. Dr Sylvester Mooney is the Webdoctor.ie Medical Director. Dr Mooney is a GP with over 25 years experience. He is registered with the Irish Medical council, number 010015.

Where can I use this service?

This service is only available to people physically located in the Republic of Ireland.

Online consultation

Our online consultation takes only a few minutes to complete. As in face-to-face consultations, the medical history that you provide is a very crucial component in helping assess if it is both safe and suitable to issue you with a prescription for medication. We rely on your honest answers to be able to prescribe safely for you.

Buying medicines

Please note we are not an online pharmacy, so you will need to take any prescription to your local pharmacy and buy medicines there.

Pricing

Webdoctor.ie is an online only business. For this reason our costs are less and we pass these savings on to you by offering competitive prices. All of our pricing is clearly displayed on the website. Prices include post and packaging. There are no hidden fees. Our cost for an online consultation is €25.

Refunds

A full refund will be made if our doctors deem you not medically suitable. In such cases our doctors will recommend a face-to-face consultation with your local GP or alternatively Webdoctor.ie can recommend a GP convenient to you.

Delivery

Once you have completed your online consultation it will be reviewed by one of our doctors at Webdoctor.ie. Consultations submitted over the weekend or bank holiday will be reviewed the next working day.

A prescription will be sent by post if you are medically suitable. We aim to have your prescription with you within three days however this may vary depending on the postal service in your area. All packaging is discreet.

Feedback and complaints

Feedback and complaints can be made in writing to Webdoctor Data Manager, Webdoctor.ie, 20 Knockmeenagh Road, Clondalkin, Dublin 22. All complaints will be acknowledged within 3 working days and can expect a full response within 10 working days.

Privacy and Data Protection

At Webdoctor.ie we fully respect your privacy and we will not collect any personal information on this website without your consent. It is our priority to protect your data. All data is stored securely and no confidential information will ever be sent by email. All confidential messages are exchanged via your secure account on Webdoctor.ie. For more information on privacy please read our Privacy Policy.

Terms and conditions

To use Webdoctor.ie you will need to confirm that you have read and understand our Terms and Conditions. Please see our Terms and Conditions for detailed information.